Get in touch
One address, a realistic reply time, and what to put in the message so it gets sorted first time.
Write to us
We read everything. Most messages get an answer inside one to two business days, Monday to Friday. Anything sent over a weekend or a US public holiday is answered on the next working day.
What to put in it
- Order question: your order number and the email you ordered with.
- Return: order number and purchase date. The steps are on returns and refunds.
- Shipping: order number and delivery address.
- About the product: just ask. No order number needed.
If you have not heard back
Check your spam folder before writing again. Automated filters catch our replies more often than we would like, and a duplicate message usually just puts you further back in the queue.
Returns: timing matters
If you are writing about a return, send it inside the 60-day window rather than after it, and include the order number and purchase date in the first message. That single line lets us start the process immediately instead of writing back to ask.
Things we are glad to answer
- What is in the formula — see inside the formula.
- When and how to take it — see your daily routine.
- How long before anything changes.
- Where we ship and how long it takes.
Things we cannot answer. We cannot give medical advice, tell you whether Alkatide is safe with your specific prescription, or advise you to stop taking anything. Those belong with your doctor or pharmacist — and a pharmacist will answer them free, in about three minutes, at the counter.
If something has gone wrong
Rash, swelling or any difficulty breathing: stop taking it and get medical help immediately. In an emergency call your local emergency number. Adverse reactions to supplements can also be reported to the FDA, and that reporting is how problems get spotted. Please tell us as well, so there is a record.